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Walk the exhibit hall at any higher education conference this year and you will notice a peculiar uniformity. Booth after booth, banner after banner, the same promise rendered in the same sans-serif optimism: AI-powered engagement. The demo is always the same, too. A rep in a quarter-zip pulls up a university homepage — usually a…
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In 1990, at Cornell, a group of economists handed out coffee mugs. Half the students in a classroom got one, an ordinary mug with the university seal, worth about six dollars in the campus store. The other half got nothing. Then the economists opened a market. Sellers, name your price. Buyers, name yours. Standard theory…
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In the late nineteen sixties, a computer programmer named Melvin Conway submitted a paper to the Harvard Business Review. The editors rejected his submission. Conway subsequently published his observations in Datamation magazine in April of nineteen sixty-eight. His central thesis eventually became a foundational rule of software engineering. Conway observed that any organization attempting to…
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Gather ten strategic plans from ten different regional universities. Lay them side by side on a large conference table. The physical artifacts themselves tell a story of compliance. Look closely at the typography, the paper stock, the photography, and the core pillars. You will find an unyielding repetition. The glossy covers invariably feature a diverse…
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For decades, Southwest Airlines has been the undisputed golden child of American aviation. They were the outliers, the rebels in hot pants who traded the stiff formality of legacy carriers for peanuts, “LUV,” and a seating policy that resembled a middle-school fire drill. They built a brand on a “Why” so powerful it became a…
Pragmatic Revival 