• Why the future of AI in higher education is invisible, unglamorous, and buried in the back office

    Walk the exhibit hall at any higher education conference this year and you will notice a peculiar uniformity. Booth after booth, banner after banner, the same promise rendered in the same sans-serif optimism: AI-powered engagement. The demo is always the same, too. A rep in a quarter-zip pulls up a university homepage — usually a…

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  • The Mug You Won’t Sell: Endowment, Dead Programs, and the Art of Letting a Major Die

    In 1990, at Cornell, a group of economists handed out coffee mugs. Half the students in a classroom got one, an ordinary mug with the university seal, worth about six dollars in the campus store. The other half got nothing. Then the economists opened a market. Sellers, name your price. Buyers, name yours. Standard theory…

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  • Conway’s Law on Campus: Why Your Org Chart is Ruining Your Brand

    In the late nineteen sixties, a computer programmer named Melvin Conway submitted a paper to the Harvard Business Review. The editors rejected his submission. Conway subsequently published his observations in Datamation magazine in April of nineteen sixty-eight. His central thesis eventually became a foundational rule of software engineering. Conway observed that any organization attempting to…

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  • Institutional Isomorphism and the U.S. News Trap: Why Mimicking R1s Kills Regional Brands

    Gather ten strategic plans from ten different regional universities. Lay them side by side on a large conference table. The physical artifacts themselves tell a story of compliance. Look closely at the typography, the paper stock, the photography, and the core pillars. You will find an unyielding repetition. The glossy covers invariably feature a diverse…

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  • The LUV Hangover: Why Southwest’s Corporate Religion is Tanking

    For decades, Southwest Airlines has been the undisputed golden child of American aviation. They were the outliers, the rebels in hot pants who traded the stiff formality of legacy carriers for peanuts, “LUV,” and a seating policy that resembled a middle-school fire drill. They built a brand on a “Why” so powerful it became a…

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  • Congratulations on Your Series A! (Anthropic Will Be Releasing Your Entire Product for Free Next Tuesday)

    The digital skyline of March 2026 is cluttered with the scaffolding of an empire that was supposed to be built by a thousand different architects. Three years ago, venture capitalists spoke of a decentralized future — a Cambrian explosion of AI-first companies that would reinvent everything from legal discovery to the way a teenager writes…

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  • Stop Starting With Why.

    Stop Starting With Why.

    For fifteen years, Simon Sinek’s Start With Why has been the undisputed gospel of the world of corporate strategy. It was the perfect philosophy for a specific moment in history; a moment of economic abundance, cheap capital, and boundless optimism. It told us that commerce didn’t have to be dirty. It told us that selling…

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  • The Booming Business of Leaving Your Customers the Hell Alone

    Consider the physical mechanics of a modern commercial transaction. You walk through the automatic glass doors of a mid-tier lifestyle retailer. Before your foot has fully settled onto the polished concrete floor, a proximity sensor triggers not just a chime, but a human response. A floor associate, trained to within an inch of their life…

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